Account Delivery Manager

Overview

OBJECTIVE To drive exceptional client outcomes and sustainable account growth by delivering world-class AI transformation projects while building strategic partnerships that generate significant expansion revenue and position Neurons Lab as the premier AI enablement partner for Financial Services organizations. .

Requirements

Client Success - Drive Expansion Revenue: Generate a minimum of 2 expansion opportunities per account per quarter through strategic relationship building and consultative selling - Executive Relationship Management: Build and maintain C-suite relationships, conducting monthly business reviews and positioning as an AI transformation advisor - Account Strategy: Develop comprehensive account plans for 3-5 client portfolios, including quarterly strategic reviews and competitive positioning 2) Project Delivery Excellence - End-to-End Project Leadership: Own complete project lifecycle ensuring delivery of business outcomes while maintaining >4.0 Customer Satisfaction Index - Cross-Functional Team Management: Lead AI engineers, architects, and specialists through project delivery with clear resource allocation and performance optimization - Risk & Quality Management: Proactively identify and mitigate project risks while implementing measurable success criteria and ROI tracking 3) Strategic Business Impact - Value Demonstration: Create compelling ROI calculations, success stories, and business value presentations that drive client retention and expansion - Market Intelligence: Gather competitive insights and industry trends to inform product development and business strategy - Process Innovation: Contribute to delivery methodology improvements and build reusable assets for future projects CAPABILITIES - Leadership - Ability to lead cross-functional teams and drive results - Communication - Exceptional verbal and written communication skills - Risk Management - Proactive identification and mitigation of project risks - Fast Decision Making - Rapid response to changing client needs and market conditions - Ownership - Complete accountability for account outcomes and client success - Conflict Management - Skilled in resolving stakeholder conflicts and alignment issues - Innovative Thinking - Continuously identify AI transformation opportunities - AI/ML Awareness - Strong understanding of AI technologies and business applications - Project Management Methodologies - Expert in Agile, Scrum, and delivery frameworks - Advanced English - Fluent communication with global clients and stakeholders - Financial Services Knowledge - Deep understanding of the FSI industry and regulatory

EXPERIENCE - Account/Project Management (5+ years) - Proven track record in managing complex client relationships and project delivery - Business Development Experience (2+ years) - Demonstrated success in identifying and closing expansion opportunities - AI/ML/Data Science Delivery Experience (3+ years) - Experience delivering