Account Manager

Overview

Omniscient Digital is an organic growth agency that partners with ambitious B2B SaaS companies like SAP, Adobe, Loom, and Hotjar to turn SEO and content into growth engines.

this role We’re hiring an Account Manager to own client relationships and drive growth outcomes across a portfolio of B2B SaaS accounts. This role will be accountable for client retention, net revenue retention, and overall satisfaction. Success means turning SEO and content into measurable pipeline, securing renewals, and surfacing smart expansion opportunities.

This is a high-visibility role suited for an agency-seasoned SEO or organic growth strategist who loves building long-term partnerships and shaping the client experience. You’ll translate delivery into business impact, influence executives, and guide accounts toward growth. .

Head of Client Success and has

to evolve into a team lead position as the team scales. We require work hours to overlap at least 3 hours with US Eastern Time.

Requirements

Your responsibilities will include … - Own client relationships: Serve as the primary point of contact for senior stakeholders.Run sharp meetings, set clear agendas, send timely recaps, and drive quarterly business reviews that connect results to business outcomes. - Executive communication: Frame trade-offs, handle objections in the moment, and turn data into persuasive narratives that protect and grow accounts. - Retention & expansion: Own renewals and upsells.Forecast value, build QBR/EBR decks, align on scope and budget, and manage change orders. Track expansion pipeline by account with clear probabilities and next actions. - Project and delivery oversight: Coordinate internal SEO, content, and link building teams to ensure deadlines are met.QA deliverables and provide high-level context before presenting to clients. Track progress against KPIs and proactively address blockers. - Growth strategy partner: Collaborate with Organic Growth Strategists, Editorial Leads, and Leadership to identify and pitch new opportunities across SEO, content, CRO, and GEO.Connect roadmaps to client revenue and retention priorities. - Escalation management: Act as the first line for client issues. Diagnose situations, propose solutions with trade-offs, pull in Executive Sponsors as needed, and close the loop with a prevention plan.- Narrative building: Surface wins and insights that tie SEO and content to closed-won deals, pipeline, and revenue. Make sure every client sees the ROI of working with Omniscient. - Enablement: Provide Loom walkthroughs, working sessions, and light training so client teams can act confidently on recommendations.- Continuous improvement: Document lessons, playbooks, and case studies that help us improve client outcomes and scale the function. .

in SEO, content marketing, digital PR, CRO, or organic growth — agency experience required. - Experience working with B2B SaaS clients