Customer Service Specialist (Remote, Americas; English & Spanish required)
Overview
opportunity for a skilled and experienced Customer Success professional to work from home in a positive company culture, serving our clients in the Americas. However,..
this is noteveryone. We expect results, high standards, and a commitment to excellence. As the face of our company,
Requirements
be responsible for: Leading product demos via webcam for potential customers.Managing onboarding calls with new clients including data conversions. Handling customer support tickets and inquiries with professionalism and empathy. Managing enquiries over the phone or via email. This role requires: Exceptional verbal and written English and fluent Spanish (both tested during the interview process).If your written English is not near-flawless, please do not apply. Strong ability to learn complex processes and break them down into clear guides. Work with data and spreadsheets.The ability to work during US hours. .
our platform and products to answer customer questions accurately and promptly.Maintain a positive, empathetic, and professional attitude toward customers at all times.Attend and lead product demos with potential customers.Manage onboarding and training for new and existing customers.Assist customers in data conversions, preparing data and running imports as part of new onboardings.Troubleshoot and solve customer problems creatively and efficiently, often requiring custom solutions.Test new features, reproduce bugs, and provide detailed feedback to the product team.Write, maintain, and improve help articles, onboarding guides, and training materials to support customer self-service and internal knowledge sharing.Identify and implement improvements to the customer support process.Provide insights to leadership and product teams to constantly improve the software and business operations.What we’re looking for We need a self-motivated, highly capable individual who: Has at least 3+ years of experience in Customer Support, Customer Success, Account Management, Sales, or a similar role, preferably within B2B SaaS.Thrives on problem-solving and thinking critically under pressure.This is a must!Has a strong understanding of software, enjoys exploring its features, and appreciates how it applies to business operations.Actively uses AI tools to improve workflows, draft documentation, and work more efficiently Has a good understanding of AI tools and experience using for personal or work tasks and is keen to continue developing these skills.Possesses exceptional communication skills (both written and verbal).This will be tested during the application process.Is comfortable working remotely and using tools like Slack and Notion to collaborate asynchronously.Understands the value of proactive, continuous improvement.Can work autonomously while being part of a global team.Fluency in English (written and spoken)