Customer Services (Full Time - WFH)

Responsibilities:

Follow up all fresh leads every day on time.

Conduct texting and calling to follow up with potential customers and introduce our financial advisory services with a focus on bank loan applications.

Educate potential customers on the loan application process, requirements, and benefits of working with our firm.

Gather necessary information from prospects to assess their eligibility and assist them in completing the application.

Follow up with interested prospects to answer questions, address concerns, and provide additional information as needed.

Maintain accurate and up-to-date records of all customer interactions and follow-up activities in our CRM system.

Meet or exceed monthly targets for lead generation, call volume, and conversion rates.

Requirements:

Minimum SPM / Diploma / Degree in any field.

1–2 years of customer service experience preferred (Fresh graduates with good attitude are welcome)

Excellent communication skills, both verbal and written, with the ability to engage and build rapport over the phone.

Strong typing skills, able to reply customer fast and on time.

Strong persuasive and negotiation skills to effectively present our services and convince potential customers.

Self-motivated and target-driven mindset, with the ability to work independently and remotely.

Familiarity with Google drive and proficiency in using technology for call management and record-keeping.

Reliable internet connection, a quiet workspace, and necessary equipment to work from home effectively.

Why Join Us?

Work from Home : Enjoy the comfort of working remotely from your own home.

Competitive Package : Attractive basic salary + high tier-based commission scheme.  

Healthy Working Culture : Encourage work-life balance, finish work on time. 

Full Equipment Support : Working equipment laptop + phone are provided.

Working Buddy : Existing team members work alongside the initial period, full training and guidance to newcomers.

Competitive Compensation : Benefit from a performance-driven compensation. structure with opportunities for bonuses and incentives. (The salary published included the basic salary, commission, performance bonus, and other incentives.)