Customer Solution Architect (US time zones)

Overview

Supabase is the Postgres development platform, built by developers for developers.

We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vec.tor Search.

All services are deeply integrated and designed for growth.

We’re seeking a Cus.tomer Solutions Architect (CSA) to help drive the adoption of Supabase across a diverse range of cus.tomers: from agile startups building towards their first launch to established brands with highly scaled workloads.

At Supabase, CSA’s are responsible for the entire cus.tomer journey, working closely with our most valuable users to: 1.

Uncover and understand business and technical

Requirements

Design and architect technical solutions built on the Supabase platform. 3.

Work with cus.tomers to lead proof-of-value implementations. 4.

Provide regular cus.tomer engagements to answer complex questions, unblock adoption, and optimize scaled performance.

Successful CSAs always put cus.tomers first, working closely with them to become trusted advisors who understand their needs, work as an extension of their team toward common success, and advocate on behalf of the cus.tomer within Supabase.

You'll be joining our team to support Supabase Team & Enterprise cus.tomers, where

be expected to lead and innovate around the following areas of responsibility: PRE-SALES DISCOVERY - Lead technical discovery to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success, ensuring cus.tomers can receive the guidance they need to achieve it. - Design, build, and present Supabase platform demonstrations to high-value customers.

Leverage quality s.torytelling to present the value of the Supabase platform and of the entire Supabase Success team. - Work directly with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform.

PROOF-OF-VALUE ONBOARDING - Collaborate directly with cus.tomers to determine the technical scope of a proof-of-value to ensure cus.tomers recognize the value of the Supabase platform while minimizing risk to adoption. - Set proof-of-value timelines, business outcomes, and success criteria that ensure a cus.tomer is comfortable proceeding with the platform once a proof-of-value has been completed. - Actively guide new cus.tomers through an onboarding journey, utilizing emails, docs, guides, and webinars to promote their rapid deployment and growth on the platform.

CUSTOMER SUCCESS - Understand immediate cus.tom goals (i.e onboard and adoption) as well as long-term cus.tomer opportunities (i.e. optimization & identifying new workloads) to build meaningful account plans for high-value cus.tomers. - Deliver on synchronous and asynchronous engagements with Supabase cus.tomers, including application architecture assessments, database design and performance optimization, and proactive support to enable cus.tomers to scale with confidence. - Se