Customer Solutions Executive (Fully Remote / WFH)

Overview

We’re looking for energetic and people-oriented individuals to join us as Customer Solutions Executive. In this role, you’ll be the trusted point of contact for clients in Singapore — proactively reaching out, understanding their concerns, and guiding them toward the right solutions.It’s

building relationships, offering clear advice, and ensuring clients feel supported every step of the way. You’ll also play a key role in helping clients make confident decisions while contributing to business growth through strong client engagement and follow-ups.What You’ll DoProactively reach out to clients to follow up, check in and offer assistanceUnderstand clients’ concerns and provide clear, tailored solutions that support their decision-makingAssist both existing and new clients with their renewals, ensuring a smooth and hassle-free processPrepare and present solutions, ensuring all details and documentation are accurateFollow up on enquiries and proposals professionally and in a timely mannerDeliver excellent service that strengthens long-term client relationshipsWork closely with the team while also managing tasks independentlyHandle other ad hoc duties when requiredWhat We’re Looking ForSales or customer service experience is a plusAble to speak English and Chinese to engage both English- and Chinese-speaking clientsStrong communication and interpersonal skills, with a natural ability to build rapportProactive and confident in reaching out to clients to offer support and solutionsSelf-motivated, meticulous, and able to manage multiple tasks effectivelyAble to work independently from home with your own computer and internet accessA team player with a positive, solutions-focused mindsetWorking Hours (Fully Remote)Monday to Friday, 9am to 6pmAdditional Information Competitive earnings with performance-based incentives Engagement on a long-term independent contractor basis, with opportunities for growth