Customer Success Manager

ABOUT LIMBLE

At Limble we empower the unsung heroes who support the world. We’re revolutionizing the way businesses manage their maintenance operations by providing a comprehensive suite of software solutions that empower organizations to optimize asset performance and drive operational excellence. From preventive maintenance to inventory management and beyond, our robust platform offers a suite of features designed to streamline operations and enhance productivity.

As a Customer Success Manager at Limble, you'll be a trusted advisor, aligning product capabilities to customer business objectives and driving measurable outcomes across our customer base. On a day to day basis, the CSM acts as a specialist to own relationships, influence executives, and drive revenue:

- Lead new customer onboarding and implementation while working in close coordination with Sales and Account Management teams

- Set strategic direction in customer's use of Limble to address business challenges via Limble best practices

- Provide additional training, education, and documentation to drive long term customer success

- Set outcomes and measurable objectives with the customer, and hold customers and Limble accountable to delivering against goals and measurements of success

- Identify risks to retention and opportunities for growth within the customer’s organization, and present and implement recommendations and solutions

- Facilitate value-driven conversations that position renewal and growth with customers through a variety of tactics to ensure the customer is on track to maximizing value from the Limble product

- Proactively escalate at-risk customers and ensure internal visibility by providing updates, status reports, and next steps on a regular cadence through our communication channels

- Own renewal within assigned accounts, including qualification, positioning of value, and negotiation of commercial terms for renewals and smaller growth opportunities

Requirements:

We are looking for growth-minded individuals with the following strengths:

- 5+ years of experience in B2B Customer Success within SaaS, including ownership of enterprise or strategic accounts

- Proven ability to manage complex customer organizations, including multi-threading across executive and operational stakeholders

- Experience leading onboarding and implementation for large, high-value customers

- Strong executive communication skills, including the ability to present business value, ROI, and strategic recommendations

- Demonstrated ability to drive renewals and identify/close expansion opportunities within existing accounts

- Experience handling commercial conversations, including pricing discussions and negotiation support

- Excellent written and verbal communication skills; strong proficiency in presentation tools (e.g., PowerPoint) and data analysis (e.g., Excel)

- Strong conflict resolution and stakeholder management skills, including navigating challenging customer situations

- Highly organized with the ability to prioritize across a portfolio of complex accounts

- Strategic thinker with a proactive, problem-solving mindset

- Self-motivated and able to operate effectively in a high-autonomy environment

- Detail-oriented with the ability to connect tactical execution to broader customer outcomes

Additional Skills – Nice to Have:

- Experience with equipment maintenance, machinery, or manufacturing

- Spanish or French language skills a plus

BENEFITS

- $120,000 - $150,000 OTE

- Fully remote position

- Flexible PTO

- 13 paid company holidays

- Paid parental leave

- Health, Dental, and Vision insurance

- Employer paid Basic Life insurance and Short-Term Disability insurance

- Company contribution match for HSA and 401(k)

- Monthly employee wellness stipend

- Opportunities for Learning and Development Reimbursement

- Pet insurance

At Limble we are solution-oriented and customer-obsessed. We hire with a people-first approach, and we understand there’s no such thing as a perfect candidate. Limble’s company culture and values are based on collaboration and transparency. Our customers come from all different backgrounds and so do our employees. If you’re results-driven, enjoy solving complex problems, and are curious about what you could accomplish at a rapidly scaling startup, we’d love to hear from you.