Customer Success Manager

Overview

You’ll combine consultative partnership with commercial ownership to help cus.tomers realize value while identifying opportunities for deeper adoption and expansion.

In this role, you’ll lead new cus.tomer onboarding and drive product adoption, while continuously moni.toring cus.tomer health metrics to identify risks and proactively address them.

A critical part of

building strategic relationships, solving real business problems, and driving measurable outcomes through account growth and ecosystem collaboration, we want to hear from you! What You’ll Do Strategic Account Management & Engagement Own a portfolio of strategic accounts, building trusted relationships with both executive stakeholders and day-to-day users.

Act as a strategic advisor by aligning cus.tomer goals with product capabilities to drive measurable business outcomes.

Conduct regular check-ins, QBRs, and strategic planning sessions to reinforce value and maintain alignment with evolving cus.tomer needs.

Moni.tor account health metrics (e.g., engagement, usage, NPS) and take proactive, data-driven actions to reduce risk and improve satisfaction.

Revenue Growth, Expansion & Retention Own renewal and expansion targets within your book of business.

Carries a quarterly retention and expansion goals aligned to departmental targets.

Own the full cus.tomer lifecycle post-sale, including adoption, retention, renewal, and expansion.

Identify and execute upsell, cross-sell, and expansion opportunities through strategic account planning and needs discovery.

Build strategic relationships to enable cross selling within an organization Develop a deep understanding of client accounts to identify growth opportunities and drive expansion through strategic, consultative account planning.

Drive renewals by demonstrating value, identifying upsell opportunities, and minimizing churn risks.

Proactively manage cus.tomer relationships to ensure satisfaction, minimize churn, and drive long-term retention through consistent engagement and value delivery.

Contribute to evolving the Cus.tomer Success playbook by sharing best pra

Requirements

will be to uncover and capitalize on expansion opportunities, including upsell and cross-sell initiatives that align with cus.tomer goals and maximize cus.tomer lifetime value (LTV).

act as a trusted advisor, helping cus.tomers extract maximum value from our solutions while identifying new ways to solve business challenges through deeper engagement and broader solution adoption.

Additionally, you’ll collaborate with internal teams and leadership to shape cus.tomer success strategies and support the execution of company and departmental goals.

If you're passionate