Customer Support Agent (Remote)

Overview

We develop, maintain and deploy various IT and cus.tomer based services to numerous businesses in various industries around the world.

Founded in 2018, our continuous energy and efforts aim towards becoming a leading service provider, with an already impressive growth since our launch.

We are a young, dynamic team who enjoy working in tech among creative and talented individuals.

Our asset is the great people within our company with a unique approach on how to properly maintain our services and products.

We are looking for talented Cus.tomer Support Representative to join our team remotely.

Monthly

Requirements

Communication with cus.tomers through live chat and e-mails.

Maintain prompt and empa.thetic attitude towards customers.

Acknowledge and resolve cus.tomers’ issues and queries.

Keeping up to date with products terms, offers and functions.

Report and escalate advanced cus.tomer queries to the relevant departments.

Perform first-step investigations on queries and issues.

Experience and

Proficiency in both written and verbal English, with excellent language skills.

Strong communication abilities, enabling effective interaction and collaboration.

Solid computer literacy and adept typing skills.

Ability to perform effectively within a multitasking work environment. 2+ years experience in online cus.tomer support is mandatory.

Benefits

A competitive and attractive

that values your skills and contributions.

The chance to join a dynamic, forward-thinking European company and play a key role in its success.

Performance-based monthly bonuses.

Flexible remote work.

We look forward to hearing from you! Please note: Due to the high volume of applications, only shortlisted candidates will be contacted.

Thank you for your understanding.

To apply: https://weworkremotely.com/remote-jobs/crae-group-ltd-cus.tomer-support-agent-remote

Salary

range: €1,400-€2,000 (gross) + performance bonusDepending on experience and performance.Work schedule: 4 days on, 4 days off.An option of 2 shifts to be permanently put on: 10:00-22:00 or 22:00-10:00 (Cyprus local time).