Product Support Intern

Headquarters: Chennai, Tamil Nadu, India Internship Duration : 3–6 months without PayAbout wati Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.Trusted and loved by over 16,000+ customers across 190+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations.At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.Our PlatformThe AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.Our Backing & PartnershipsWati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.About the RoleWe are looking for a Support Intern to join our Customer Support team and gain hands-on experience in supporting a fast-growing SaaS product. This role is ideal for someone who wants to build a career in customer support, customer success, or SaaS operations.As a Support Intern, you will work closely with experienced support specialists to assist customers via tickets and live chat, learn product workflows, and understand how world-class SaaS support teams operate.Key ResponsibilitiesRespond to customer queries via tickets and live chat under guidanceUnderstand customer issues and provide accurate, timely resolutionsEscalate bugs and complex issues to internal teams with proper documentationLearn and follow SLAs, response time, and quality standardsUpdate internal knowledge base and FAQsAssist in testing product features and reproducing customer-reported issuesAnalyze recurring issues and suggest improvements to support processesMaintain clear and professional communication with customersWhat You Will LearnHow SaaS customer support operates end-to-endTicketing systems, live chat tools, and CRM workflowsBasics of product troubleshooting and root cause analysisCustomer communication best practicesWorking with Engineering, Product, and QA teamsSupport metrics such as FRT, ART, CSAT, and ticket categorization Required Skills & QualificationsStrong written and verbal communication skillsWillingness to learn and a customer-first mindsetBasic understanding of web a