Senior Instructional Design Manager, Healthcare Operations

Overview

We are on a mission to help people and we know the work we do changes their lives.

If there is a better way, we will create it.

So, if our mission speaks to you, join us!Join Interwell’s Operational Excellence team, a dynamic group within Healthcare Operations dedicated to driving top-priority operational change.

In this inaugural role,

learning initiatives across Healthcare Operations teams so all leaders aware of ongoing efforts and priorities Provide and respond to feedback to functional leaders responsible for onboarding curricula and trainers delivering your content What You’ll Need: 6+ years of relevant professional experience 4+ years of experience designing and delivering learning programs and content for working adults across multiple modalities Bachelor’s Degree required, preferably in Education, Design, Learning Technology or equivalent; Masters Degree preferred Background in developing educational content for users of Epic and CTI platforms preferred Kn

Requirements

lead the creation of high-impact learning programs and tools that empower our patient-facing teams to deliver exceptional care.

You’ll establish best practices for instructional design, ensuring consistency and alignment with organizational standards while meeting the unique needs of Healthcare Operations.

Your work will drive adoption of new processes, enhance performance and quality across clinical and non-clinical teams, streng.then role-based onboarding, and keep remote teams connected and aligned during times of change.

Success in this role requires the capacity to work independently and collaboratively, balancing self-directed ownership with strong cross-functional partnership.

What You’ll Do: Design and develop impactful learning programs and training courses for patient-facing teams, tailored for a remote environment (i.e. e-learning modules and multimedia assets) and aligned with organizational goals.

Set clear, measurable learning objectives that connect directly to business outcomes.

Create engaging and effective training programs, presentations, and supporting materials for new processes and workflows Advise on training strategies for initiatives and change management, including appropriate delivery methods (self-paced vs. live), formats (video, slides, simulations), and timeline/pacing.

Collaborate with SME’s, trainers and project teams to identify learning needs Translate complex workflows and systems in.to clear, accurate learning materials delivered across multiple modalities Manage materials development and review processes with timely stakeholder communication Equip facilita.tors with the tools and guidance they need to deliver training effectively.

Summarize and communicate