Software Support - POS/HRMS

Requirements

POS

Provide support to clients/dealers via phone, email, live chat, support portal and remote access.

Handle, troubleshoot, and resolve issues related to POS product.

Guide users on system functions, workflows, and recommended practices.

Log all cases clearly in the system and follow up until resolution.

Reproduce issues reported by clients and identify possible root causes.

Escalate unresolved or complicated cases to the team lead/R&D with detailed information, steps and screenshots.

Prepare/update FAQs, knowledge base articles and user guides.

Document recurring issues and provide feedback to improve product features or processes.

Contribute ideas to improve support efficiency and customer satisfaction.

HRMS

Provided support such as guidance, troubleshooting or consultation to dealers and customers on HRMS Products via phone calls, emails and remote access.

Keeps record of the job performed such as inquiries, complaints, feedback and solution provided.

Follow up unfinished job from time to time both internally and externally to ensure customer’s inquiries does not left unattended.

Able to work both independently as well as a team.

Ad-hoc task may be assigned by team leaders from time to time if required.

Diploma/Degree in Information Technology or relevant field.

Able to communicate in both English and Bahasa Malaysia.

Tech savvy with working knowledge of retails and F&B are added advantage.

Knowledgeable in Microsoft SQL will be added advantage.

Service-minded, patient, and able to communicate clearly with users.

Strong analytical and problem-solving skills.

Candidates fluent in mandarin is added advantages as role requires candidates to deal with mandarin speaking clients.

Familiar in POS hardware, networking and Windows OS troubleshooting.

Fresh graduates are encouraged to apply for this position.

Benefits

5 Working days

Parking Subsidy

Full-stocked fridge and pantry: coffee, tea, biscuits and etc.

Medical, Dental and Optical

, Hospitalization & Surgical Insurance and Group Personal Scheme.

Training and guidance provided

Smart casual working attire

Festive seasons and birthday celebrations

Sports Activities (Badminton & Pickleball)

Us:-AutoCount is a vibrant and youthful company - Join a fun and fast growing team.We aspire to be the most preferred brand in the Asia and you can be part of the success story of AutoCount.Provide our employees a stable work environment with equal opportunity for learning and personal growth.Provide a competitive

package.We encourage creativity and innovation for improving the effectiveness of the company.Maintain open two-way communication between employees, management and customers.We encourage work life balance practice in the company.Friendly working environment.Locations:-2 Offices: Meritus at Oasis Corporate Park, Ara Damansara & Gravit 8, Bayuemas KlangWe regret only shortlisted candidates will be notified