Sr. WFM Analyst
Overview
Position: Sr. WFM Analyst Reports To: Manager, Revenue Operations Location: Remote (India) Schedule: 2pm-11pm IST
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries.
HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.
Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Learn more
on our YouTube Channel or Blog Posts ..
enabling high-performing, customer-facing teams to succeed, and take pride in using data to enhance productivity and streamline processes.Your ability to translate complex data into actionable strategies makes you a key partner in scaling workforce operations effectively. What You’ll Be Doing: - WFM Systems Management: Maintain and optimize the workforce management platform, ensuring accurate data capture, reporting, and system reliability. - Forecasting and Planning: Develop and refine forecasting models to predict workload demand across all customer-facing teams, including customer support, sales, and success teams.- Staffing Optimization: Design and implement staffing schedules and capacity plans to align resources with forecasted demand, minimizing downtime and maximizing service levels. - Efficiency Improvement: Collaborate with team leads to identify process inefficiencies and implement solutions that enhance productivity and customer satisfa
Requirements
highly skilled and analytical Workforce Management (WFM) professional who thrives on driving efficiency and operational excellence. With a strong grasp of WFM systems and best practices, you bring strategic insight into forecasting demand, optimizing staffing models, and implementing data-driven solutions. You are passionate