***TALENT POOLING*** Customer Support Representative

Overview

We are building our talent pool for skilled and service-oriented Customer Support Representatives who are passionate about providing exceptional support experiences.

Location: Manila, Philippines (Remote)

Salary: To Be Announced

Employment Type: Full-Time

Key Responsibilities:

• Respond to customer inquiries via email, chat, or phone in a timely and professional manner
• Provide accurate information and effective solutions to customer concerns
• Document interactions, feedback, and issues in the company's support system
• Escalate complex or unresolved cases to higher-level support when necessary
• Collaborate with internal teams to ensure a positive customer experience
• Maintain up-to-date knowledge of company products, services, and policies

Qualifications:

• At least 2 years of experience in Customer Support, Customer Service, or Helpdesk role
• Strong written and verbal communication skills
• Excellent problem-solving and multitasking abilities
• Empathetic, patient, and customer-focused mindset
• Proficiency with support tools: Zendesk, Freshdesk, Intercom, HubSpot, Salesforce Service Cloud